Da99 Terms & Conditions — Complete User Agreement

These Terms and Conditions constitute a legally binding agreement between da99 and all its users. By accessing the platform via the da99 website, mobile app, or any other channel, you agree to be bound by these terms.

Da99 is an internationally licensed online gaming platform. We are committed to transparency, fairness, and responsible gaming. These terms exist not only to protect us — they are equally important for protecting you.

In the event of any conflict between these Terms & Conditions and other notices on the site, these Terms & Conditions shall prevail. da99 reserves the right to amend these Terms & Conditions at any time and will make every reasonable effort to notify users of any changes.

• These terms are available in both English and Bengali; in the event of a conflict, the English version shall prevail.
• Da99 reserves the right to suspend or permanently discontinue the service at any time.
• All information provided through the platform is for entertainment purposes only.

To open an account at da99, you must provide accurate and complete information. Registering with false or misleading details will result in account termination, and any existing balance may be forfeited.

Each person may register only one account. If multiple accounts are found belonging to the same individual, da99 reserves the right to close all such accounts and forfeit any associated balances. It is your sole responsibility to keep your login credentials confidential.

• A valid mobile number and email address are required at the time of registration.
• Keep your account password strong and never share it with anyone.
• Managing an account through a third party is strictly prohibited.
• If you suspect any security breach on your account, contact da99 support immediately.
• A national ID card or passport may be required for KYC verification.

Da99 strictly prohibits anyone under the age of 18 from using the platform. Online gaming in Bangladesh is intended for adults only — it is not suitable for children or teenagers in any way. We believe in responsible gaming and will not tolerate any violation of this rule.

By registering, you automatically confirm that you are 18 years of age or older. da99 may request proof of age at any time. Any account created with a false age will be closed immediately.

At da99, you can deposit in BDT directly via bKash, Nagad, and Rocket — no conversion fees, no hidden charges. Minimum and maximum deposit limits are clearly stated on the platform.

Your KYC verification must be completed before you can make a withdrawal. Once verified, funds are typically credited to your mobile banking account within 15–30 minutes. In some cases, processing may take up to 24 hours.

• Deposits must be made from an account in your own name — third-party accounts are not accepted.
• Withdrawals will only be processed via the same method used for the original deposit.
• Bonus funds must meet the specified wagering requirements before a withdrawal can be made.
• If suspicious activity is detected on an account, withdrawals may be temporarily placed on hold.
• Your daily withdrawal limit can be viewed on the platform dashboard.

Da99 regularly offers a variety of bonuses and promotional deals — including welcome bonuses, daily cashback, free spins, and weekly tournament prizes. Each offer has its own terms, which are detailed on the respective offer page.

Bonus funds cannot be withdrawn directly — to use them, the specified wagering requirements (typically 5–30x) must be met. A time limit for completing the wagering requirement also applies.

• Each bonus offer may only be used once.
• Claiming the same bonus across multiple accounts is strictly prohibited.
• Da99 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, the account may be subject to investigation.
• VIP members enjoy exclusive bonus benefits — full details are available on the VIP page.

Every game on da99 is operated in accordance with international standards. The rules for each game are clearly displayed within the game interface. It is advisable to read the rules carefully before you start playing.

If a game result is voided due to a technical error, your stake will be refunded. da99 is not liable for disconnections during gameplay — however, our support team will do their best to assist in such situations.

• Game outcomes are fully random and audited by an independent third party.
• Exploiting software errors or bugs to gain an unfair advantage is strictly prohibited.
• A maximum bet limit per game session may apply.
• In live games, the dealer's decision is final — recordings will be reviewed in the event of a dispute.

The following activities are strictly prohibited on the da99 platform and will result in immediate account closure. These rules are not just to protect da99 — they are essential to safeguarding the interests of all fair players.

• Opening or operating multiple accounts.
• Money laundering or any other illegal financial activity.
• Using bots, automated software, or artificial intelligence to play games.
• Hacking or making unauthorized modifications to the platform's software.
• Threatening, harassing, or disrespecting other players.
• Operating an account using a false identity or someone else's identity.
• Abuse of the bonus system or any fraudulent activity.
• Assisting minors in accessing the platform.

Da99 reserves the right to temporarily suspend or permanently close any account, with or without cause. This typically occurs due to a breach of terms, suspicious activity, or failure to complete KYC verification.

Where possible, users will be notified before an account is closed. Any valid balance will be refunded where applicable — however, balances may be forfeited in cases of terms violation.

• To close your account yourself, please contact the support team.
• Once Self-Exclusion is activated, access to your account will be blocked for the specified period.
• Any complaint regarding a closed account must be submitted in writing within 30 days.

Da99 places responsible gaming at the top of its priorities. Gaming should be fun — it should never be a source of financial stress or emotional distress. That's why we have a number of protective measures in place.

If you feel that gaming is having a negative impact on your life, take a break immediately and seek professional help if needed. Detailed information and support resources are available on da99's responsible gaming page.

• Deposit Limits: Set your daily, weekly, and monthly limits.
• Session Limit: Set a maximum duration for each gaming session.
• Self-exclusion: opt out for any period between 7 days and 5 years.
• Reality Check: Periodic notifications about your gaming time and spending.

Da99 uses industry-standard SSL encryption to protect your personal data. Your information is never sold or shared with third parties — it may only be used to comply with legal obligations or to prevent fraud. For more details, please visit our Privacy Policy Read.

• Your financial information is stored on a separate encrypted server.
• Enabling two-factor authentication (2FA) on your account is strongly recommended.
• Automatic alerts are sent for any suspicious login attempts.
• To request deletion of your data, please contact our support team.

For any dispute or complaint, please reach out to the da99 support team first. We are always happy to resolve issues in a friendly manner. Our support team typically provides an initial response to all complaints within 24 hours.

If the matter is not resolved through support, it may be escalated to da99's licensing authority. We take all legitimate complaints seriously and are committed to ensuring a fair resolution.

• Complaint submission deadline: within 30 days of the incident.
• Submit a complaint by email: support@da99.ws
• Instant assistance is available via live chat.
• In all disputes, da99's decision shall be considered final.

Da99 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. Registered users will be notified of any significant changes in advance via email or platform notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. If you do not agree to the new terms, you may request account closure.

• The date of any changes to these terms will always be noted at the top of this page.
• Previous versions are available upon request from the support team.
• We recommend visiting this page regularly for the latest updates.